Securus Technologies is an industry leader in the provision of civil and criminal justice technology solutions of different types. The primary emphasis of the different solutions developed and implemented by Securus Technologies include public safety as well as investigation, corrections, and monitoring.
Securus Technologies announced today that the company won a Gold Stevie® Award. Securus Technologies received the award in the Best Customer Service Training Department category. 2017 represents the 11th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are considered to be the world’s top honors for customer service. Receiving the award is a significant distinction for Securus Technologies.
The awards ceremony was held at the Caesar’s Palace Hotel in Las Vegas. Over 600 executives from around the world were in attendance.
Over 2,300 nominations were submitted for the 2017 awards. 77 professionals from around the world served as judges, evaluating and scoring nominations.
One of the considerations in regard to the award is the impact a nominee has on the community or the public. Securus Technologies exist to enhance community safety in a number of different ways.
In addition, in considering nominees for this award, judges focus on a company’s overall customer service operations. This includes analyzing improvement in these processes and the ability to a company like Securus Technologies to recognize and address problem areas. Securus Technologies garnered high marks in regard to these various considerations.
Securus Technologies is headquartered in Dallas, Texas. The company provides services and solutions to over 3,450 public safety, law enforcement and corrections agencies in the North America. The serves the needs of over 1.2 million North American inmates.
The technological solutions maintained by Securus Technologies communication, public information, emergency response, biometric analysis, incident management, investigation, biometric analysis, information management, inmate self-service, as well as monitoring products and services.