Rick Smith: Leading Securus Technologies To Be The Best In The Sector

Securus Technologies is a company that has managed to enter the judicial systems by providing them with technologies that will help improve their overall efficiency. Since the company was first formed, they have contributed immensely to the system by providing them with a broad range of services that organizations can choose from. In the past, they have worked with numerous judicial systems, helping them perform their operations better. Be it with investigations or with current proceedings, Securus Technologies has a solution for it all. Today, the company is leading in its sector, and a lot of this success can be attributed to their CEO, Rick Smith. When the company was looking to expand their operations, and up their services, they realized that a merger was one of the best ways to achieve this. They began to lookout for companies that would complement them and help them run everything better. In light of this, Securus entered into a contract with T-Netix, to achieve their bigger goals that they had in mind. T-Netix was a company that also worked in the same sector as Securus, and therefore the merger of the two entailed a larger group, with a lot more resources.

Rick Smith was at the center of this merger, who also took over as the CEO of the company soon after. Rick quickly realized where the corporation needed development and put together a system whereby the company would perform even more efficiently than before. Rick Smith is someone who possesses an umpteen amount of knowledge in the field and has been able to translate that knowledge into success for the company. In the past, Rick has worked with multiple different companies and has worked with clients across sectors, which has contributed to the experience that he possesses. Rick Smith is a leader in every sense of the word and has proven time and again to be the best fit for the company. Be it regarding managerial skills or regarding technological knowledge; Rick Smith possesses it all.

Visit Bloomberg to know more about Rick.

Rick’s educational qualifications are also worth noting since they also have largely contributed to the knowledge that he possesses today. He attained a degree in Electrical Engineering and then went on to pursue a higher degree in Mathematics. Since he was also looking to divulge into the business side of technology, he saw it fit to attain an MBA. When Rick got out of college, he worked in an array of different sectors, ranging from finance to technology. He also worked for some time in business development, which has helped him earn the position he in today. He is known to be an excellent leader, encouraging everyone within the company to always provide the best services to the clients who are coming to them. Read more on Wikipedia.Org

Securus Technologies Wins Gold Stevie® Award for Customer Services and Sales

Securus Technologies is an industry leader in the provision of civil and criminal justice technology solutions of different types. The primary emphasis of the different solutions developed and implemented by Securus Technologies include public safety as well as investigation, corrections, and monitoring.

 

Securus Technologies announced today that the company won a Gold Stevie® Award. Securus Technologies received the award in the Best Customer Service Training Department category. 2017 represents the 11th annual Stevie Awards for Sales & Customer Service.

 

 

The Stevie Awards for Sales & Customer Service are considered to be the world’s top honors for customer service. Receiving the award is a significant distinction for Securus Technologies.

 

The awards ceremony was held at the Caesar’s Palace Hotel in Las Vegas. Over 600 executives from around the world were in attendance.

 

Over 2,300 nominations were submitted for the 2017 awards. 77 professionals from around the world served as judges, evaluating and scoring nominations.

 

One of the considerations in regard to the award is the impact a nominee has on the community or the public. Securus Technologies exist to enhance community safety in a number of different ways.

 

In addition, in considering nominees for this award, judges focus on a company’s overall customer service operations. This includes analyzing improvement in these processes and the ability to a company like Securus Technologies to recognize and address problem areas. Securus Technologies garnered high marks in regard to these various considerations.

 

Securus Technologies is headquartered in Dallas, Texas. The company provides services and solutions to over 3,450 public safety, law enforcement and corrections agencies in the North America. The serves the needs of over 1.2 million North American inmates.

 

The technological solutions maintained by Securus Technologies communication, public information, emergency response, biometric analysis, incident management, investigation, biometric analysis, information management, inmate self-service, as well as monitoring products and services.